Our claims philosophy is to settle claims promptly, efficiently and fairly. With our dedicated network of independent adjusters, complimented by our own staff, we strive to settle your claim quickly.
We make every effort to ensure our claims process runs as smoothly as possible. To ensure prompt attention is paid to your claim we will appoint an adjuster who will contact you directly. Your adjuster’s role is to gather information about your loss that will enable us to settle your claim. Examples of proof of ownership information that may be requested include:
It is important to not dispose of damaged items; the adjuster may want to view them. As an insured you are responsible to mitigate your loss to the best of your ability, so that no further damage occurs.
We will always outline and review the claims process with you and do our best to provide you with an expected time to complete the claim.